Return Policy

Eligibility for Returns

1. Return Period

• Items can be returned within3 days of receiving the order.
• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

2. Non-Returnable Items

• Certain items are non-returnable, including but not limited to:
• Customized or personalized products.
• Items marked as "final sale."
• Perishable goods, such as food or flowers.
• Intimate or sanitary goods, such as undergarments.

3. Proof of Purchase

• A receipt or proof of purchase is required to process your return.

How to Initiate a Return

1. Contact Us

• Email us at desikaar@gmail.com or call us at +91 9422010010 with your order number and the reason for the return.

2. Approval

• Once your return request is approved, we will provide you with instructions and a return shipping label (if applicable).

3. Packaging

• Ensure the item is securely packaged to prevent damage during transit.

4. Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

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Refunds

1. Refund Process

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5 (In words - Five) business days.

2. Refund Method

• o Refunds will be issued to the original payment method used at the time of purchase.

3. Partial Refunds

• o Certain situations may warrant partial refunds, such as:
• Items not in original condition or damaged.
• Items returned after the return period.

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Exchanges

1. Eligibility for Exchanges

• Items can be exchanged within 3 days of receiving the order, subject to stock availability.

2. Process

• Contact us to request an exchange. If the desired item is unavailable, a refund or store credit will be offered.

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Late or Missing Refunds

1. Checking Status

• If you have not received your refund within the stated time frame, first check with your bank or credit card company, as processing times may vary.

2. Contact Us

• If you still have not received your refund, please contact us at desikaar@gmail.com.

Damaged or Defective Items

1. Reporting

• If you receive a damaged or defective item, please contact us within 3 days of receipt with photos and a description of the issue.

2. Resolution

• We will offer a replacement, refund, or store credit for damaged or defective items at no additional cost to you.

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